A relay service employs operators who act as intermediaries in calls between Deaf consumers using video phones or TDD (like teletype) and people with standard voice telephone lines. Ideally, they just interpret and transmit exactly what each party says verbatim, so it becomes as much as possible like a call between two end users using a single communication medium.
Did you know Nigerian scammers are abusing these services, making the operators interpret their calls to people they want to scam? Did you know those services are subsidized by taxpayers? Did you know that the companies running them, who are paid by the minute, have no protocol to tell their operators how to deal with scammers? And that they will fire an operator who feels he/she cannot in good conscience participate in a scam and who disconnects a scammer who is making one call after another trying to find a victim?
The operators have a forum where they complain about it here:http://relayscams.aimoo.com/Nigerian-Sc ... 44022.html