Dear Mr Shaft
Thank you for your email dated 16th February to the BT Customer Security Team. I am sorry to hear about the inconvenience you have had with unsolicited email and I can understand how frustrating this can be.
Thank you for bring it to our attention, we have now barred the e-mail account in question and 45 other associated accounts..
If you use Microsoft software, I would also like to bring to your attention the importance of installing any necessary security updates from Microsoft. You can see the available patches at http://windowsupdate.microsoft.com. Also, a useful tool that Microsoft have provided can be found at http://www.microsoft.com/technet/securi ... ahome.mspx
At BT we are consistently looking at ways to improve the service we offer our customers. As part of this we have put together an online questionnaire about your experience of dealing with the BT Customer Security Team which we would like you to complete. The questionnaire can be found at the following URL: http://home.btconnect.com/btquestionnaire and will only take a few minutes of your time. Your feedback will help us improve the service we offer you.
Once again, thank you for your email and I hope that the information I have supplied has been of help to you today. Should you have any further queries please do not hesitate to contact me again via e-mail by replying to this mail or by calling the Customer Security Team on 0808 100 4332 (8am - 8pm, Monday to Friday and 10am - 6pm, Saturday) where one of my colleagues will be happy to assist you further.
Thank you for contacting BT,
BT Customer Security Team
BT is a founding member of the Internet Watch Foundation, ISP Abuse Management Forum and the Internet Content Rating Association.
*snip* Legal junk */snip*
British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ Registered in England no: 1800000
BT does not accept responsibility for the content of third party web sites.
Way to go Nick Eccles over at BT! If every IT staffer took responsibility for their systems in this way, scams and spam would really be rare and short-lived.