WinPatrol blames McAfee for lost business

A place to discuss malware of every flavor, e.g. Storm, Waledac, Conficker and Zeus

WinPatrol blames McAfee for lost business

Postby meep » Mon Oct 11, 2010 8:54 pm

McAfee took its time in whitelisting Winpatrol in its AV updates (over a week). :roll:

BillP, creator of WinPatrol, tweeted and pleaded, finally someone at McAfee listened, but they were not so prompt. :(

WinPatrol blames McAfee for lost business

Security software firm WinPatrol has criticised McAfee for a tardy response to a false positive problem that it claims might have lost it business.


WinPatrol Developer Says McAfee False Positive Affected His Business

Bill Pytlovany, the creator of WinPatrol, blames McAfee for lost customers after the security giant was inexplicably slow in resolving a false positive incident.

WinPatrol is a HIPS-type application, which makes use of several behavioral sensors to detect and block potentially malicious software.
...

According to Mr. Pytlovany, on October 2, McAfee's anti-malware products started detecting the new WinPatrol installer as being infected with a threat called Artemis!4FAE1D776481.

Judging by the name this was a generic detection triggered by the company's Artemis technology.

The developer managed to report the affected file as a false positive to McAfee and was informed on October 6 that the sample was forwarded to the company's researchers in India for a more in-depth analysis.

The antivirus vendor eventually whitelisted the file on October 10, eight days after it started detecting it and around a week after it was reported to them. ...
User avatar
meep
Spammers' Nightmare
 
Posts: 2777
Joined: Thu Apr 05, 2007 4:10 pm

Re: WinPatrol blames McAfee for lost business

Postby AlphaCentauri » Mon Oct 11, 2010 9:29 pm

I wonder if any of McAfee's customers reported the false positive. I've never reported one to McAfee, but I've found other vendors very prompt when you use the reporting mechanism incorporated in the products themselves.
User avatar
AlphaCentauri
You are kiillllling-a my bizinisss!
 
Posts: 5989
Joined: Thu Mar 01, 2007 3:01 am

Re: WinPatrol blames McAfee for lost business

Postby meep » Wed Oct 13, 2010 5:35 pm

I don't know about McAfee end users, but I bet they got several false reports from users who may not even know what WinPatrol is.

I am glad that is cleared up now even if it took over a week.
User avatar
meep
Spammers' Nightmare
 
Posts: 2777
Joined: Thu Apr 05, 2007 4:10 pm


Return to Malware

Who is online

Users browsing this forum: No registered users and 1 guest

cron